Deal Details
Deal Type
Buy (Investor)
Industry
Telecommunications
Deal Status
Active
Deal Description
Definition/ Description : Automation of end-to-end workflow and operations including both planned (Asset Maintenance, Survey, Grid Patrols ) and unplanned (Breakdown, Customer Complaints) events
High Focus Industries :
1. Utilities (Electricity/Gas/Water),
2. Telecommunications (Broadband, Mobile, Wireless),
3. Mining
Typical Services/ Solutions
Business/Process Consulting, Platform Selection, System Implementation, System Integration, Custom Solutions, Managed/Maintenance Services
Business Outcomes
• Substantial improvement in Customer Experience
• Significant upsell opportunities
• Increased productivity, Reduced cost, Real-time visibility
• Better SLA compliance (increased capacity)
• OH&S Compliance (strict process adherence)
• Enables flexible conditions (start from home)
• Better skill and preference matching (hours, shifts)
Typical Partnerships:
Salesforce, IFS, ServiceMax, ServiceNow
Referred by : Amol Rathi, ITExchangeNet